Policies

— PRIVACY POLICY —

1. Introduction

Your privacy is important to us. This Privacy Policy explains how Dr Bharat Nandure Tadkalas (“we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you visit our clinic, use our website, or communicate via WhatsApp and RCS messaging.

By using our Services, you consent to the collection and processing of your data in accordance with this Policy and applicable Indian privacy laws.

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2. Information We Collect

We may collect the following categories of information:

a. Personal Information: Name, contact number, email, age, gender, and address.
b. Medical Information: Health history, prescriptions, diagnosis, and treatment details shared during consultation.
c. Device Information: IP address, browser type, and access logs when using our website.
d. Cookies: To enhance user experience on our website.
e. Communication Data: WhatsApp or RCS message content, timestamps, and delivery reports.

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3. Purpose of Data Collection

We collect data to:

• Schedule appointments and deliver consultations;
• Maintain accurate medical records;
• Communicate via WhatsApp or RCS for reminders and updates;
• Improve patient care and service quality;
• Comply with medical and legal obligations.

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4. Consent for WhatsApp & RCS Data Processing

By providing your mobile number and communicating with us via WhatsApp or RCS, you consent to receive messages, reminders, and updates related to our services. You may withdraw consent anytime by informing us in writing.

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5. Legal Basis for Processing

We process data under lawful bases including:

• Patient consent;
• Legal obligation (medical record keeping); and
• Legitimate healthcare interest for providing safe and effective medical services.

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6. How We Use Collected Data

Your information is used strictly for legitimate healthcare and administrative purposes such as:

• Consultation records;
• Follow-up reminders;
• Prescriptions and test recommendations;
• Billing and compliance reporting.

We do not sell or rent patient data.

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7. Data Retention & Deletion

Patient records are retained as required under Indian Medical Council Regulations. Data no longer required is securely deleted or anonymized.

Patients may request deletion of personal data (except medical records legally required to be preserved).

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8. Data Sharing with Third Parties

Data may be shared only with:

• Meta (WhatsApp Business) and telecom operators (RCS) for communication delivery;
• Authorized diagnostic or pharmacy partners (with consent);
• Regulatory authorities if required by law.

No third party is granted marketing or advertising use of patient data.

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9. Security Measures & Encryption

We employ industry-standard encryption, secure devices, and restricted access systems to safeguard patient data against loss or unauthorized disclosure.

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10. Cookies & Tracking Technologies

Our website may use cookies to improve navigation and remember user preferences. You can disable cookies in your browser settings without affecting essential services.

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11. Data Transfer & Storage

All personal data is stored and processed within India in accordance with applicable data protection laws.

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12. User Rights

You have the right to:

• Access your personal data;
• Request corrections to inaccurate data;
• Withdraw consent for WhatsApp or RCS communication;
• Request deletion (where legally permissible).

Requests can be made via email to nbharat85@gmail.com.

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13. Policy for Children

We do not intentionally collect data from children under 18 without parental consent. Parents or guardians may contact us for data removal.

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14. Updates to Privacy Policy

This Policy may be updated periodically to reflect regulatory or technological changes. The “Last Updated” date will appear at the top of this page.

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15. Governing Law

This Privacy Policy is governed by the laws of India, with jurisdiction at Parbhani, Maharashtra.

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